(November 3rd 2010)
So, as Amanda didn’t sleep very well she was up first and headed to the shower room. Once she was out it was my turn. The shower was really good considering you’re on a train. A nice changing/drying area and the shower itself was good. hot and reasonably powerful. Once that was sorted off we went to breakfast which meant a wobbly walk along 3 carriages to the dining car. Not much like First Great Western trains really. This dining car had table cloths and real metal cutlery and also attentive staff. The food was pretty decent too it has to be said.
Food taken care of, it was time to chill out, watch the world go by and enjoy the scenery. Not much to add really except that the journey was smooth, the scenery was in places quite spectacular and our little cabin was comfortable. The time went by with a little reading and Angry Birds being played and a short visit to the observation car. I say short because just as expected it was full of ‘old people’ who had gotten there early and camped there for the day determined not to let anyone else sit there. It’s not as if they were even watching the scenery. One was reading and I’m sure I heard the click clacking of knitting needles somewhere. We went back to our haven and stayed there until it was time to venture to the dining car again for lunch (which was very nice) and then back until we got to Jasper thirty minutes early.
Jasper train station is small, so is the town, but immaculate and we only had to wait about 20 minutes for the hotel shuttle to come and collect us. Four couples from the train are staying here in Jasper Park Lodge but I bet none of those experienced what we did on arrival.
I’d booked a junior suite with a lake view, which actually meant a small cabin by the lake. It was quite nice but nothing to go mad about. As we were settling in, and about to unpack, I needed to use the loo. After I washed my hands and noticed that the hot tap was actually very hot. I turned on the cold tap and that was slightly less hot than the hot tap but not cold. I let it run, and run, and run but it stayed hot. I went to reception and they said they’d send a maintenance guy to look at it and if they couldn’t fix it they would move us. Mr fix-it couldn’t fix it, so we were moved. A bellman came to move our luggage and we moved 4 cabins down the lake. When I opened the door I noticed a musty smell which Amanda immediately said ‘sewage’. The bellman with us also said ‘hmm that’s not right. Wait and I’ll get you another room’. We waited and then moved down the lake some more to another cabin. It was lovely. Clean, no smell…better check the water. Guess what? No cold water. At this point I explained that although we had booked a lake view, we really wanted to stay closer to the main lodge building and if it meant we had to lose the view we would rather than keep moving further and further away. After a few discussions between the bellman and the front desk, he came back and with a small smile said that he thought we’d enjoy our new room. The good news was it was back in the main building. On the way back through the lobby I was stopped by the lady who originally checked us in. She wanted a quick word with me before we went upstairs to apologise and to offer something in they way of an apology. I had mentioned that it was our anniversary during our stay and they had left us chocolate covered fruit in the original room. I said to her thankyou and just mentioned that they had the wrong day and in fact it was the 4th Nov. When she offered to have the chocolates moved to our new room, I admitted that we’d eaten them while we were waiting to sort the room out. As it was our anniversary the next day she offered us a meal in their restaurant with their compliments and I gratefully accepted.
Upstairs we went to our new room….sorry HUGE SUITE. We now have two rooms connected. One large bedroom with king size bed, one large sitting room with giant tv and two bathrooms, of and a large patio/balcony area overlooking the lake. Quite an upgrade I’d say. We went downstairs once we’d unpacked a bit and I went to say thankyou for the room, then we had a couple of drinks and a small meal then headed back upstairs to watch some tv and chill out. While we were gone MORE CHOCOLATE arrived. Altogether a good day with a little short-lived disappointment in between. They may have had some slight technical difficulties but as far as customer service goes I can’t recommend the Fairmont Jasper Park Lodge highly enough.